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Payment & Billing Policy

Deposits & Payment Structure

Most projects follow a 50/50 payment plan:

  • 50% deposit due before work begins (non-refundable)

  • 50% final payment due at completion, before final files are released

Larger projects may use milestone payments or custom schedules.

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The payment arrangement is subject to change for each specific company and their needs and/or affordability. 

Accepted Payment Methods

I currently accept:

  • Credit/debit card

  • Bank transfer

  • Wave invoicing

  • PayPal Business (with applicable fees)

  • Venmo Business (with applicable fees)

Invoices include all available methods.

Invoices & Due Dates

  • Invoices are typically due within 7 days unless otherwise noted.

  • Projects may pause if payment is more than 5 business days late.

  • If payment is more than 15 days late, a late fee of 5% of the remaining balance may be applied.

Cancellations & Refunds

  • Deposits are non-refundable.

  • Refunds are not issued for work that has already been started.

  • If the client cancels a project, payment for all completed work is required.

  • A cancellation fee may apply depending on the progress.

Additional Work & Revisions

Any request outside the original scope will be quoted separately.
Extra revisions, redesigns, or added features may require additional billing.

Deliverables & Release of Files

  • Final files (logos, PDFs, website, graphics, etc.) are released after the final invoice is paid in full.

  • Editable files (AI, PSD, XD, etc.) may be included in your package or available for an additional fee.

Project Holds & Unpaid Invoices

If the client becomes unresponsive for 14+ days, the project may be paused.
If there is no communication for 30 days, the project may be closed. A new deposit may be required to resume.

Unpaid invoices may be subject to:

  • Collection through Wave

  • Service interruption

  • Withholding of final files

Rush Fees

  • If a project requires delivery faster than the normal turnaround time, a rush fee (typically 20–40% of the project total) may apply.

Pricing Transparency

Every quote includes a breakdown of what’s included. You will never be billed for anything unexpected — all additional costs are discussed and approved beforehand.

Agreement

By paying an invoice, signing a proposal, or approving a project start, you agree to the terms outlined in this Payment & Billing Policy.

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